Rebuilding Trust After Tragedy

NEW DELHI: In the wake of the tragic crash of AI 171 in Ahmedabad this June, Air India's MD & CEO Campbell Wilson has taken a proactive step to reassure passengers. In a heartfelt letter, Wilson emphasized the airline's commitment to safety, stating, "Whenever you choose to fly with Air India, know that your trust is valued and your journey safeguarded by our entire Air India family, through rigorous processes, advanced technology, and a deeply embedded culture of safety and care."

Enhanced Safety Measures

Wilson detailed the steps Air India has taken to ensure passenger safety, including enhanced aircraft checks and a voluntary reduction in flights to accommodate additional pre-flight inspections. These measures are part of the airline's effort to rebuild passenger confidence and address regulatory concerns following the crash.

A Legacy of Safety

Air India's history includes overcoming challenges to maintain safety, with the recent crash being its first wide-body incident since 1978. Wilson, leveraging his experience from Singapore Airlines, highlighted the airline's ongoing collaboration with regulators and the implementation of a comprehensive safety management system to uphold the highest standards of safety and care.

Looking Forward

With plans to phase in the restoration of international operations starting August 1, Air India aims for a full resumption by October 1, 2025. Wilson acknowledged recent operational challenges but reassured passengers of the airline's dedication to minimizing inconvenience and strengthening internal processes.