Innovative AICC System Developed by MetaN and MediVider

MetaN, a leader in AICC technology, has partnered with MediVider to develop a groundbreaking 'Specialized AICC System'. This system is designed to provide fast and convenient service experiences not only to domestic but also to international customers, supporting multiple languages including Chinese, Japanese, and Vietnamese.

Enhancing Customer Service with AI

The system includes mobile CRM development and automatically converts voice and text, making it versatile for various devices. It allows for easy management of customer data anywhere, significantly improving the efficiency of call center operations.

Advanced AI Technologies at Work

MetaN's AICC system, built on over a decade of certified IPCC system experience, integrates advanced AI technologies like STT, TA, AI KMS, and AI Chatbot. It enables basic responses and natural conversations, offering features like automatic service requests, call type classification, and detailed analysis reports.

Breaking Language Barriers

With its multi-language AI call center, MetaN aims to eliminate communication barriers, providing a seamless service experience regardless of language. This system is particularly optimized for the growing domestic call center market, offering natural conversations without language constraints.

Future Prospects

MetaN plans to expand its services to include Asian and European customers, starting with MediVider. The company aims to set new standards in AI customer service systems and develop specialized AI services for various industries.