Genesys reports a 20% revenue growth in India, driven by AI adoption in customer support. The company expands its R&D efforts in Chennai, focusing on speech analytics and AI techno...
Zomato has laid off 500-600 customer support employees, citing non-performance, with some alleging abrupt termination without notice. The company, which hired 1,500 last year, rema...
Zomato has laid off 500-600 customer support employees, citing non-performance, amid a shift towards AI automation. The move has caused employee backlash, reflecting a wider indust...
