Call centre solutions offer small businesses the tools to manage customer interactions efficiently, improving service quality and operational efficiency. This article explores the ...
State Bank of India is pioneering the use of agentic AI to enhance customer service, with plans to extend this technology from staff to customers. The bank's hybrid cloud strategy ...
Punjab National Bank (PNB) is enhancing customer service and focusing on retail, agriculture, and MSME lending under CEO Ashok Chandra. Initiatives include a QR code feedback syste...
Santander UK plans to lay off 750 employees as part of a strategy to close 95 branches, aiming to modernize its network to 349 branches by June 2025, including various service mode...
